Wednesday, January 19, 2022
10 am - 12 pm, EST
This two-hour session will be jam-packed with practical and simple strategies that will enable you to provide every patient/resident with an exceptional experience.
Target Audience:
Front line staff and leaders working in hospitals, hospices, long-term care, community health centers, and physician practices.
This course is limited to 100 participants.
Register Today
$29 per person
CURRICULUM
Learn the best practices in providing exceptional, compassionate care to patients and residents.
The Power of 1st Impressions
Expressing Empathy
It's Always Showtime!
Narrating the Care
Elevating Your Language
Phrases to Use and Phrases to Avoid
Common Phrases vs. Winning Words
How to Handle Difficult Situations with Skill
Service Recovery: The HEART Model
The 3 Elements of Service Excellence
The G.R.E.A.T. Patient Experience
WHAT YOU WILL GET
Session Handout
The G.R.E.A.T. Patient Experience Guide
Sample Service Excellence Guide
Certificate of Completion
Supporting Documentation for CEUs
“We had everyone in our organization take Del’s Service Excellence Course. Not only did I get overwhelmingly positive feedback, I saw many positive behavior changes to enhance our customers’ experience.”
This course is limited to 100 participants.
Register Today
$29 per person
To register multiple people from an organization, email us.